1. Refund Eligibility
- Refundable Bookings: If your booking is eligible for a refund, you may cancel it within the specified time frame mentioned at the time of booking (48 hours before check-in). Refunds will be processed according to the terms below.
- Non-Refundable Bookings: Certain promotional or discounted rates are marked as non-refundable. In these cases, no refunds will be issued once the booking is confirmed.
2. Cancellation Deadlines
- Standard Cancellation: Cancellations made before 72 hours prior to the check-in date will be eligible for a full or partial refund, as outlined in the booking terms.
- Late Cancellations: Cancellations made after the specified deadline may result in forfeiture of the booking amount or may incur a cancellation fee, depending on the hotel’s policy.
3. Refund Process
- Processing Time: Refunds will be processed within [insert timeframe, 10 business days after receiving the cancellation request.
- Payment Method: Refunds will be credited back to the original payment method used at the time of booking. If the payment was made via credit card, please allow additional time for the bank to process the refund.
- Service Fees: Any service fees, administrative charges, or booking platform fees may be non-refundable unless otherwise stated.
4. No-Shows
If you fail to check in on the scheduled date without notifying the hotel in advance, the full booking amount may be charged, and no refund will be issued.
5. Special Circumstances
Refunds due to exceptional circumstances such as natural disasters, medical emergencies, or travel restrictions will be evaluated on a case-by-case basis. Proof of the circumstance may be required.
6. Amendments to Refund Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be reflected on this page, and continued use of our website after the policy is updated constitutes acceptance of the new terms.
7. Contact Information
For any questions or to request a refund, please contact our customer service team