Since a hotel booking website typically doesn’t involve physical product shipping, a “Shipping Policy” may not be applicable. However, if your hotel booking website offers services or products that require delivery (e.g., gift cards, travel kits, or physical vouchers), here’s a sample Shipping Policy you could adapt:
Shipping Policy
1. Order Processing
- Processing Time: All orders are processed within [insert time frame, e.g., 1-3 business days]. Orders are not processed or shipped on weekends or holidays.
- Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Once your order is processed and shipped, you will receive another email with the tracking information.
2. Shipping Rates and Delivery Estimates
- Domestic Shipping: We offer standard and expedited shipping options within [insert country/region]. Shipping rates will be calculated at checkout based on your location and the selected shipping method.
- International Shipping: Shipping outside of [insert country/region] is available. Please note that international orders may incur additional customs fees, which are the responsibility of the recipient.
- Delivery Times: Estimated delivery times vary based on your location and the shipping method selected. Typically, standard shipping takes [insert time frame, e.g., 5-7 business days], and expedited shipping takes [insert time frame, e.g., 2-3 business days].
3. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some locations may have shipping restrictions. If we’re unable to deliver to your location, you will be notified at checkout or contacted after placing your order.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery in real time.
5. Delayed or Lost Shipments
- Shipping Delays: While we strive to meet delivery estimates, we are not responsible for delays caused by the shipping carrier, customs clearance processes, or other unforeseen factors beyond our control.
- Lost Shipments: If your order is marked as delivered but you have not received it, please contact us within [insert time frame, e.g., 5 business days] to investigate the issue with the shipping carrier.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund as necessary.
7. Customs, Duties, and Taxes
For international shipments, customs duties, taxes, and import fees may apply and are the responsibility of the customer. We are not responsible for any delays caused by customs.
8. Contact Us
For any questions or concerns regarding your order, please contact us at [insert contact details].